Frequently Asked Questions
Everything you need to know about our cosmic brews and delivery.
How long does it take for my coffee to ship after roasting?
We roast in small batches to ensure maximum freshness. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes tailored for Drip, Espresso, or French Press.
What is your return policy on perishable items?
Due to the perishable nature of coffee, we do not accept returns. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
How should I store my coffee to keep it fresh?
To preserve the flavor profile, store your coffee in a cool, dark place in an airtight container. Avoid refrigeration or freezing, as moisture can degrade the beans.
Do you offer international shipping?
Yes, we ship our coffee worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your coffee beans ethically sourced?
Absolutely. We work directly with farmers and reputable importers to ensure fair wages and sustainable farming practices across all our origins.