Returns & Exchanges
Due to the perishable nature of coffee, we do not accept returns on roasted beans; however, we are committed to ensuring you love your brew and will resolve any issues with equipment or apparel within 30 days.
Contact Support
Email our customer experience team with your order number and a brief explanation of the issue or defect.
Review Eligibility
Our team will verify if your item is eligible for a return, exchange, or store credit based on the product type and condition.
Ship It Back
For non-perishable items like brewing gear or merchandise, we will provide a return shipping label to send the items back to our roasting facility.
Process Refund
Once your return is received and inspected, we will issue a refund to your original payment method or ship out your replacement coffee gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing